At Weddingara, we understand that unexpected situations may arise that require the need for refunds. We strive to maintain transparency and fairness in our refund process to ensure that our users and vendors are treated with the utmost respect and consideration. Therefore, we have established this Refund Policy to outline the circumstances under which refunds may be requested and the process for initiating and resolving refund requests.

If you find yourself in a situation where you believe you are entitled to a refund, we encourage you to reach out to our customer support team at your earliest convenience. Our dedicated team is here to assist you in navigating the refund process and addressing any concerns you may have. Whether it’s an issue with a payment error, a service not delivered as promised, or a cancellation initiated by Weddingara or the vendor, we are committed to working with you to find a satisfactory resolution.

Upon receiving your refund request, our team will carefully review the details provided and assess its eligibility based on the criteria outlined in this policy. If your request meets the necessary requirements, we will initiate the refund process promptly. We understand the importance of timely resolution, and we strive to process refunds efficiently to minimize any inconvenience to our users and vendors. Additionally, we remain available to assist you throughout the process and address any questions or concerns that may arise along the way.

We strive to provide the best services to our users and vendors. We understand that sometimes circumstances may arise that require a refund. Please read this Refund Policy carefully to understand our policies regarding refunds.

  1. Eligibility for Refunds:
    • Refunds may be requested under the following circumstances:
      • If you have made a payment for a service or product on Weddingara and the service or product was not delivered as promised.
      • If there was an error in processing your payment, resulting in overpayment.
      • If there was a cancellation of a service or product for which you have already made a payment, and the cancellation was initiated by Weddingara or the vendor.
    • Refunds will not be provided under the following circumstances:
      • If the service or product was delivered as described and in accordance with the terms agreed upon at the time of purchase.
      • If the cancellation of a service or product was initiated by you, the user, and not by Weddingara or the vendor.
  2. Refund Process:
    • To request a refund, you must contact Weddingara’s customer support team at [insert contact email or phone number] and provide details of your request, including the reason for the refund and any supporting documentation.
    • Weddingara will review your request and, if deemed eligible, initiate the refund process.
    • Refunds will be issued using the same method of payment used for the original transaction, unless otherwise agreed upon by both parties.
    • Please allow up to 7 days for the refund to be processed and reflected in your account.
  3. Dispute Resolution:
    • If you are dissatisfied with the outcome of your refund request, you may escalate the matter by contacting Weddingara’s dispute resolution team at info@weddingara.com.
    • Weddingara’s dispute resolution team will review your case and attempt to reach a resolution in a fair and timely manner.
  4. Contact Information:
    • If you have any questions or concerns about this Refund Policy or the refund process, please contact Weddingara’s customer support team at info@weddingara.com.